Shipping FAQ’s

Q: When will my order be shipped?

A: Monarch Coffee is roasted to order and ships out Monday-Thursday. Orders are fulfilled the day after the orders have been placed. If orders are placed on Monday, they ship on Tuesday. Orders placed on Thursday-Sunday will be fulfilled and shipped on Monday.

Q: When are subscription orders shipped?

A: All subscription orders are roasted and shipped on Mondays regardless of the subscription start/renewal date. If you place a subscription order on a Tuesday, let’s say, it will be automatically added to our roasting schedule for the following Monday. You always have full access to your subscription through your Monarch Coffee customer account if any changes need to be made. Or as always shoot us an email and we would be happy to chat about any adjustments that need to be made to your order.

Q: Who are your shipping partners?

A: We partner with both USPS and FedEx.

Q: How can I track my order?

A: Once your order has been handed off to our shipping partners, you should receive a shipping confirmation email that will include the tracking number.

Q: What if my order is delayed?

A: Freshness is always a priority which is why we roast to order and avoid shipping over the weekend, where your coffee is likely to sit in a warehouse somewhere. Occasionally, delays do happen with all shipping partners due to weather, heightened demand, pandemics, technical issues, or the Menehune’s. All of which are out of our control. If your package is delayed, let us know and we will do our best to track it down and see where the delay is. If your order includes coffee, we will ship fresh coffee to you at no cost. Just as a friendly reminder, we are shipping directly from our farm in Hawai’i.

Q: Do you ship internationally?

A: If you have an international order inquiry, reach out to us at info@monarchcoffee.com. Free shipping does not apply to international orders. Historically, we have shipped to Japan, the Netherlands, Australia, Saudi Arabia, and Canada successfully.

Q: My package arrived damaged or hasn’t arrived at all, what can I do?

A: Please reach out to us at orders@monarchcoffee.com and will work to get your order to you as soon as possible.

Q: Can my order be returned?

A: Due to coffee being a perishable food item, we cannot honor returns. If for whatever reason you are unhappy with the coffee beans you have selected, please reach out to us at orders@monarchcoffee.com within 30 days of your order and we will explore solutions together. For unused merchandise and brew equipment, we will accept returns up to 14 days after your purchase.